Shipping & Returns Policy

Effective Date: 05/01/2025

At Pauzia, we’re committed to making your experience as smooth and supportive as possible—from checkout to delivery and beyond.

Shipping Policy

Processing Time:

Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Shipping Time:

Once shipped, orders typically arrive within 3–7 business days within the U.S. Delivery time may vary depending on your location and shipping carrier.

Shipping Fees:

Shipping costs are calculated at checkout. We may offer free shipping promotions from time to time.

Tracking Your Order:

You’ll receive a shipping confirmation email with tracking details once your order is on its way.

Returns & Exchanges

We want you to feel good about what you order—but we understand sometimes things change.

Return Window:

We accept returns within  15 days of delivery. To be eligible, the item must be unused, unopened, and in its original packaging.

Non-Returnable Items:

Due to hygiene and safety reasons, opened or used personal care products (such as skincare or supplements) cannot be returned.

How to Start a Return:

Please email us at pauziacycle@gmail.com with your order number and reason for return. We’ll guide you through the process.

Refunds:

Once your return is received and approved, we’ll issue a refund to your original payment method. Please allow 5–10 business days for it to reflect on your account.

Return Shipping:

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or not as expected, please contact us within 7 days of delivery. We’ll make it right.

Questions?

We’re here to help. Email us anytime at

📧 pauziacycle@gmail.com